Student Terms of Service

By using the student services, you confirm that you can enter into a binding agreement. If you are below the age at which you may consent on your own where you live, a parent or legal guardian must review these terms, authorize the account, and supervise your use.

You must provide accurate information about your identity, age, location, and payment authority when requested. We may require reasonable verification before allowing purchases, recordings, messaging, or other features involving minors.

Your account is personal. You may not sell, transfer, share, or allow another person to use it to obtain trial eligibility, credits, subscriptions, or lessons. You are responsible for keeping credentials secure and for notifying us promptly about unauthorized access.

Activity performed through your authenticated account may be treated as authorized until you report a security issue. We may temporarily restrict transactions while we investigate suspected compromise, fraud, duplicate accounts, or payment abuse.

MandarinPro School provides technology for teacher discovery, booking, credits, subscriptions, placement, learning advice, classroom access, and related support. Availability depends on teachers, time zones, technical capacity, and the features offered in your region.

Teachers, advisors, assessments, and recommendations support learning but do not guarantee a particular proficiency level, examination result, immigration outcome, job result, or completion date. You remain responsible for choosing and participating in services appropriate to your needs.

Credits are a limited contractual right to request eligible platform services. They are not money, a bank deposit, a stored-value account, or a transferable asset; they cannot be withdrawn, resold, transferred between users, or exchanged for cash except when a refund is expressly available under the Refund Policy or required by law.

Credits may be granted, reserved for a booking, captured after service, released after an eligible cancellation, adjusted to correct an error, or reversed with a refund or payment dispute. Credits that were validly delivered and are not refunded remain available after subscription cancellation, subject to account enforcement and any clearly disclosed promotional expiry.

Starter Credits are a one-time introductory offer currently priced at $30 for 90 credits. Eligibility may be limited per person, account, household, payment method, or other anti-abuse identifier. Creating additional accounts does not create additional eligibility.

A promotion may have separate eligibility, expiry, service, or geographic conditions shown before purchase. Promotional credits have no cash value. If a payment is refunded or reversed, the related credits may be removed, including from a later balance if some credits were already used.

Monthly plans are billed for one month at a time. Quarterly plans are prepaid for the full selected term, but subscription credits are delivered monthly rather than all at once. The first monthly allocation is delivered when the subscription starts; later allocations become due on each monthly anniversary.

A monthly allocation is considered delivered when its scheduled delivery date arrives. If processing was delayed, we may post all allocations already due before showing a balance, accepting a booking, processing cancellation, or calculating a refund. This prevents a processing delay from changing what has already been earned under the subscription schedule.

Unless you cancel or payment fails, the subscription renews for the selected billing term at the price disclosed before renewal. Taxes, exchange rates, and provider charges may affect the final amount where applicable.

A “tier upgrade” means a change from Intro to Professional. A “billing-period change” means a change between monthly and quarterly billing. They are separate contractual and billing events: a tier upgrade may take effect immediately, while any tier downgrade or billing-period change ordinarily takes effect after the current paid term ends. If one request combines changes, the confirmation presented before payment will identify the immediate charge, future charge, effective dates, and credit-delivery schedule.

At the currently published prices, Intro Monthly costs $140 and delivers 400 credits per month, while Professional Monthly costs $260 and delivers 800 credits per month. When Intro Monthly is upgraded to Professional Monthly, the upgrade takes effect immediately after successful payment of the $120 tier difference for the current subscription month, and the Platform immediately delivers 400 additional credits. The Platform does not deliver a new allocation of 800 credits: the 400 credits already delivered under Intro and the 400-credit upgrade increment together constitute the 800-credit allocation for that subscription month. The existing account balance is not cleared; the upgrade increment is added to it. The monthly credit-delivery and renewal dates remain unchanged. Beginning on the next monthly delivery date, 800 credits are delivered and the subscription renews at the then-disclosed Professional price.

The current subscription month's tier upgrade is calculated as a complete monthly credit-allocation difference and is not prorated by the number of days remaining before the next delivery date. A Student who has used all 400 Intro credits may still pay the full tier difference and receive the 400-credit increment immediately. A Student who has credits remaining does not forfeit that balance. The account may display more than 800 credits because credits from earlier months remain available, but this upgrade adds only the 400-credit difference and does not create a second complete monthly allocation.

When Intro Quarterly is upgraded to Professional Quarterly, past monthly allocations are not retroactively upgraded. The tier difference applies to the current monthly allocation and each monthly allocation in the quarter that has not yet been delivered. At current quarterly prices, the $385 Intro Quarterly price and $715 Professional Quarterly price produce a tier difference of $110 per monthly allocation. An upgrade during the first, second, or third monthly allocation therefore costs $330, $220, or $110, respectively. After successful payment, 400 additional credits are delivered immediately for the current month, and each remaining undelivered month delivers 800 Professional credits. Taxes, promotions, previously applied billing credits, and price adjustments disclosed before purchase may change the actual amount due.

A billing-period change leaves the current paid term and current credit schedule unchanged. Changes between monthly and quarterly billing take effect when the current paid term ends. The Platform charges for the new term when it begins and continues to deliver credits monthly rather than delivering the entire prepaid amount at once. Scheduling the change does not by itself create an immediate charge or additional credit delivery.

When a request both increases the tier and changes the billing period, the tier component may take effect immediately and the billing-period component takes effect when the current paid term ends. For example, Intro Monthly to Professional Quarterly first requires payment of the $120 current-month tier difference and immediately delivers the 400-credit increment. On the original monthly renewal date, the Platform charges the then-disclosed Professional Quarterly price, delivers the first monthly allocation of 800 credits, and delivers another 800 credits on each of the next two monthly delivery dates. A Professional-to-Intro downgrade never takes effect inside the current paid term.

A downgrade from Professional to Intro or a move to a shorter billing period is scheduled for the end of the current paid term. The current plan, monthly credit deliveries, and existing credit balance remain unchanged until then; scheduling does not create a mid-term refund or credit reversal. The Student may cancel the scheduled change before its effective date. Plan availability, price, taxes, and promotions are those shown on the change-confirmation page.

If an upgrade payment fails, is reversed, or is not authorized, the immediate tier upgrade and incremental credits do not take effect. The same tier upgrade may be completed only once in a subscription billing cycle. Repeated submissions, network retries, payment-callback replays, or other technical events must not create duplicate charges, duplicate incremental credits, or duplicate billing-period extensions. If the Student cancels before a scheduled longer billing period begins, that future change is also cancelled and must not be charged; any tier upgrade already completed remains subject to the Student Terms and Refund Policy.

You may turn off automatic renewal at any time. This cancellation stops the next renewal but does not end the current paid term: the current plan remains active and its scheduled monthly credit deliveries continue through the term end. Credits already delivered remain available unless a related payment is refunded, reversed, or disputed.

Turning off renewal does not itself request or promise a cash refund. A separate refund request may be submitted through the Help Center at /help. For a monthly plan, the current month's allocation is not refundable merely because it remains unused. For a prepaid quarterly plan, complete monthly allocations whose delivery dates have not arrived may be eligible for refund after review. Delivered months are not refundable merely because their credits are unused.

Before cancellation is calculated, any monthly allocations already due are treated as delivered and may be posted. Refund eligibility, calculations, rounding, payment method, exceptions, and examples are described in the Refund Policy. Mandatory rights under applicable law remain unaffected.

Credits reserved for a lesson, Trial Class, or Learning Advisor session are returned when you cancel at least 12 hours before the scheduled start, unless a different rule was clearly disclosed for that booking. If you cancel with less than 12 hours' notice or do not attend, the reserved credits may be captured in full.

Time calculations use the scheduled start stored by the platform, including its time-zone conversion. Connection problems, forgotten time zones, late arrival, or inability to use a preferred device do not automatically qualify as timely cancellation. Contact support promptly if the platform displayed an incorrect time or prevented attendance.

If a teacher or advisor declines, is absent, or the platform confirms that the service could not occur for reasons attributable to us or the provider, we will normally release or return the reserved credits or offer a replacement. Such an event should not consume Trial eligibility.

A completed service is ordinarily not refundable solely because of preference, teaching style, or an expected learning result. You may report a material service issue with supporting information; after review, we may provide credits, a replacement, or another remedy where appropriate.

Trial eligibility for the same student and teacher is limited to once in a rolling 12-month period. Completed or paid trials, student no-shows, and student cancellations inside the 12-hour window count toward the limit. Teacher declines, teacher no-shows, and confirmed platform failures do not.

Trial and Advisor services are introductory or planning services, not guarantees of teacher availability, admission to a teaching plan, or a particular learning outcome. We may refuse or reverse eligibility obtained through duplicate accounts, identity misrepresentation, automation, or other abuse.

You authorize the disclosed charge when you confirm a purchase or renewal. You must use a payment method you are authorized to use. Payment providers may perform authentication, fraud screening, currency conversion, and tax handling under their own terms.

Please contact billing support before filing a payment dispute so we can investigate duplicate, unauthorized, failed, or incorrect charges. During a chargeback or fraud review, we may restrict the account, pause bookings, lock disputed credits, or suspend services. If a payment is reversed after related credits or services were used, the account may show a negative balance or amount due.

You acknowledge that the Platform does not allow a Teacher to withdraw the corresponding service fee immediately after a lesson. Each eligible Teacher service fee is held for fifteen full calendar days from lesson completion and can enter only the fifteenth-day or month-end payout cycle. This is a settlement-risk control between the Platform and the Teacher; it is not an additional charge to the Student and does not restrict payment-dispute or consumer rights available to you by law.

You must not harass teachers, advisors, staff, or other users; impersonate another person; evade eligibility rules; scrape or automate the service without permission; introduce malicious code; interfere with classes; or use the platform for unlawful, deceptive, or unsafe conduct.

We may preserve and review relevant booking, message, classroom, payment, and security records when investigating safety, fraud, abuse, or legal complaints. Emergency services should be contacted for immediate danger; the platform is not an emergency service.

You are responsible for every statement, text, image, file, link, and action you contribute through your profile, IM, email, classroom, recording, assignment, review, support interaction, or another Platform Channel. You must not deliberately misrepresent facts, insult, threaten, defame, harass, provoke, inflame hostility, induce breach, or manufacture a dispute through questions, recording, editing, forwarding, quotation out of context, or similar conduct.

You must not use the Platform for political propaganda, election or social-movement mobilization, religious preaching, proselytizing, or recruitment. You must not pressure a Teacher or another user to state a political, religious, or other sensitive position or deliberately use territory, ethnicity, armed conflict, geopolitics, religion, gender, sexual orientation, or another sensitive topic to provoke confrontation. A necessary, good-faith language or cultural question must remain neutral and respectful, and you must comply when a Teacher or the Platform redirects discussion to the lesson.

If your conduct causes a complaint, dispute, safety risk, third-party claim, regulatory investigation, or Platform loss, you are responsible, to the extent permitted by applicable law, for your conduct and its direct consequences. The Platform may apply proportionate measures including a warning, content action, muting, class termination, feature restriction, account suspension or termination, evidence preservation, and lawful reporting.

Platform instant messaging (IM) is supported by infrastructure built or controlled by MandarinPro School and by processors acting for us. To deliver messages, synchronize devices, provide attachments and unread reminders, resolve disputes, safeguard Students, and secure the service, the Platform stores relevant data including message content, attachment references, delivery and read status, timestamps, participant identifiers, and device and security logs. IM should not be treated as an absolutely private or end-to-end encrypted communications tool unless a specific feature expressly says otherwise.

Where reasonably necessary and the relevant function is enabled, the Platform will ordinarily prioritize third-party large language models that have undergone privacy and security review and are bound by contractual confidentiality and data-protection duties to inspect selected or sampled communications for safety, quality, and compliance. We seek to limit the content and identifiers sent to a model and do not, by this clause alone, authorize a model provider to train a public general-purpose model on identifiable communications. Processing, international transfers, and provider categories are described in the Privacy Policy.

The Platform may also use regular expressions, keyword rules, pattern recognition, hashes, frequency analysis, or relationship analysis to detect telephone numbers, email addresses, WeChat or other social handles, QR codes, external payment methods, direct requests for contact information, attempts to move a relationship off the Platform, harassment, fraud, or other indications of breach. These examples are not exhaustive, and detection rules may change as risks, language patterns, and regulatory requirements develop.

An automated match is a risk signal and does not by itself establish a breach. The Platform may route the relevant context to authorized personnel bound by confidentiality and may display a warning, block or mask content, restrict messaging, request an explanation, preserve evidence, or take another measure allowed by these Terms. Except for an urgent safety issue, clear fraud, or a legal requirement, we will not base a final decision producing legal or similarly significant effects solely on an unreviewed keyword match.

Where Platform recording is enabled and appropriate notice, required consent, or another lawful basis exists, a class may include audio, video, screen sharing, whiteboards, chat, attendance, transcripts, captions, AI summaries, and related metadata. By entering or continuing in a class clearly identified as recordable, you acknowledge that this content will be handled under these Terms and the Privacy Policy. We will request separate consent where applicable law requires it.

To the extent permitted by law, a classroom recording product made, controlled, or arranged by the Platform, together with its editing, selection, arrangement, indexing, technical packaging, captions, transcripts, summaries, and metadata as a whole, is intellectual property of the Platform or its licensors. Platform software, branding, Teaching Plans, curriculum structure, and Platform-supplied materials remain owned by their respective rights holders.

Platform rights in the recording product do not extinguish rights you may have in your likeness, voice, personal information, privacy, or independently created underlying content. You grant the Platform a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, transcode, display, transcribe, and analyze classroom participation content to the extent necessary for playback, learning continuity, quality assurance, complaint and dispute handling, safety review, legal retention, and service improvement. Use of your identifiable likeness in public advertising unrelated to service delivery requires an additional appropriate basis.

Except through a personal playback feature expressly provided by the Platform, you must not record, download, screen-capture, extract, copy, alter, sell, sublicense, publicly distribute, or transmit outside the Platform a classroom recording or another Teacher's or Student's image, voice, messages, materials, or class content.

Placement results, AI-generated recommendations, transcripts, summaries, and teacher or Advisor suggestions may contain errors or become outdated. They are educational support tools and should be reviewed with your own goals and, where appropriate, a human teacher or Advisor.

AI may also assist with classroom transcripts, summaries, exercises, unread-message digests, safety signals, or administrative support. Authorized people may inspect, correct, or reject AI output. You must not treat AI content as professional, legal, medical, immigration, investment, or other regulated advice.

We do not rely solely on automated learning recommendations or unreviewed safety signals to make a decision producing legal or similarly significant effects for you. Input selection, third-party processing, human review, and data rights are described in the Privacy Policy.

The Platform may process IP address, approximate location inferred from IP, device, time zone, account activity, payment status, and security events as risk signals. IP geolocation is not precise and may be affected by a VPN, proxy, mobile carrier, or shared connection, so it will ordinarily be considered with other information rather than treated as conclusive.

To comply with laws of the Hong Kong Special Administrative Region concerning sanctions, counter-terrorism, anti-money-laundering and counter-financing of terrorism, asset restrictions, and valid legal orders, where those requirements apply to the Platform or a payment or payout provider, we may request and verify identity, billing address, payment-method or payout-account ownership, source of funds, beneficial ownership, guardianship, tax, or service-eligibility information. This clause does not represent that the Platform is a bank, stored-value facility, money service operator, or other regulated financial institution.

Where reasonably necessary for that Hong Kong compliance, the Platform or its payment or payout providers may refuse, pause, or review onboarding, a transaction, settlement, booking, or account function; preserve relevant records; and respond to a valid request from a Hong Kong court, regulator, or law-enforcement authority. A geographic or automated match is only a risk signal and will not be the sole basis for an adverse decision based on nationality, ethnicity, religion, or another protected characteristic. You may request human review through support unless Hong Kong law prohibits disclosure or requires an urgent restriction or asset freeze.

We may maintain, update, replace, suspend, or discontinue features, teachers, plans, credit costs, or technical integrations. We will not retroactively reduce credits already delivered or change the price of a paid term, except to correct a clear error, address fraud, comply with law, or implement a remedy you accepted.

Material changes affecting future renewals or legal rights will be communicated through the service, email, or another reasonable channel. Temporary interruption does not automatically create a cash-refund right, but confirmed service failures may qualify for credits or another remedy under the Refund Policy.

You may submit a data request through a privacy-rights ticket or support channel provided by the Platform or, when such a ticket is not displayed, by emailing privacy@mandarinproschool.com. After reasonable identity and authority verification, you may ask whether the Platform holds your personal information, access or correct it, and, where technically feasible, required by applicable law, or offered by Platform policy, obtain a copy or a structured, commonly used, machine-readable export of data relating to you. To protect Teachers, other Students, and third parties, the Platform may redact or exclude their personal information, confidential content, or material that law prohibits us from disclosing.

You may request deletion, withdraw consent-based processing, or close your account. An account-closure request currently has a thirty-day cooling period during which you may withdraw the request. When the cooling period expires, the authentication account enters an automatic permanent-deletion process, and the Platform will, under applicable deletion and retention rules, delete or irreversibly anonymize identifiable information in other systems that is no longer needed for a lawful purpose.

Deletion rights are not absolute. The Platform may retain for the necessary period payment, tax, accounting, terms-acceptance, consent, refund, chargeback, fraud, safety, safeguarding, complaint, dispute, intellectual-property, audit, and legally required records. A classroom recording, IM conversation, or joint record involving another person may be access-restricted, de-identified, isolated, or have identifiers directly linked to you removed rather than the entire record being deleted.

Distributed systems, third-party processors, and encrypted backups may require additional rotation time. While deletion is pending, the Platform will restrict non-essential use where reasonably practicable and will delete or irreversibly anonymize the information after the retention purpose or legal period ends. The ticket response or Privacy Policy will describe the scope for the relevant data category, expected processing time, any reason immediate deletion is unavailable, and an available review route.

We may limit or suspend access when reasonably necessary for security, non-payment, chargebacks, abuse, legal compliance, safety, or investigation. Where appropriate, we will explain the restriction and provide a way to contact support.

Closing an account does not erase payment, tax, dispute, safety, or legal records that we must retain. Amounts due, completed transactions, intellectual-property provisions, and other terms that by nature should survive will continue after termination.

These terms are governed by the laws of the Hong Kong Special Administrative Region, without excluding mandatory consumer protections that apply where you live. Before starting formal proceedings, contact legal@mandarinproschool.com and allow a reasonable opportunity for informal resolution.

To the fullest extent permitted by law, any limitation, exclusion, dispute forum, or remedy in these terms applies only where enforceable. Nothing in these terms waives a right that cannot legally be waived. The English and Chinese versions are intended to express the same rules; if a conflict cannot be reconciled, the English version controls to the extent permitted by law.