Teacher Terms of Service

By submitting a teacher application, completing onboarding, selecting acceptance, using a teacher account, opening bookable availability, or accepting a student booking, you confirm that you have read and agree to these Terms, the Privacy Policy, classroom rules, payout rules, and other applicable policies published by the Platform. If you provide services for a legal entity or other organization, you represent that you have authority to bind it.

In these Terms, the “Platform,” “we,” or “us” means Mandarin Pro Education Limited and the MandarinPro School services it operates; “Teacher” or “you” means a person applying or approved to provide teaching services; “Student” includes a learner, guardian, and a prospective learner introduced by or connected with you through the Platform; and “Platform Channels” include the website, applications, email, instant messaging, online classroom, recordings, support, and designated third-party technology services.

A formally executed written addendum prevails only for the specific matter it expressly addresses. Profile statements, chat assurances, oral explanations, or conditions published by a Teacher do not amend these Terms.

Except where mandatory law provides otherwise, you provide services as an independent service provider and not as our employee, agent, partner, franchisee, or legal representative. You have no authority to contract, make warranties, collect money, incur debt, or otherwise bind the Platform in relation to any third party.

The Platform does not guarantee a minimum number of bookings, minimum income, fixed working hours, or continued engagement. Subject to Platform rules, you may determine your availability and whether to accept a service opportunity, but you remain responsible for confirmed bookings and the related professional obligations. Unless otherwise agreed in writing or required by law, you are not entitled to employee benefits, paid leave, pension, severance, or other employment benefits.

You must provide truthful, complete, and continuously accurate identity, education, language, qualification, experience, location, tax, and payout information. You authorize the Platform, where reasonably necessary, to verify materials, contact references, conduct interviews or sample lessons, and perform background and risk reviews. Fabrication, concealment, or a misleading statement is a material breach.

Your teacher account is personal. You must not transfer, rent, or share it, permit substitute teaching or access, route payouts for another person, or allow anyone to impersonate you. You must protect credentials, devices, and payout details, and promptly report unauthorized access, material information changes, regulatory restrictions, criminal allegations, or other matters that may affect teaching fitness or student safety.

Approval is not permanent. The Platform may perform periodic or event-based reviews for quality, safety, compliance, complaints, identity, sanctions, payment risk, or business needs and may require additional materials within a stated period.

Your use of payment and payout services must not cause the Platform or its providers to breach laws of the Hong Kong Special Administrative Region concerning sanctions, counter-terrorism, anti-money-laundering and counter-financing of terrorism, asset restrictions, or valid legal orders. Where those requirements apply to the Platform or a provider, we may request identity, payout-account ownership, address, source-of-funds, beneficial-ownership, tax, or eligibility information; review risk; pause onboarding, bookings, payments, or withdrawals; preserve relevant records; and respond to a valid request from a Hong Kong court, regulator, or law-enforcement authority. A potential geographic or automated match is only a risk signal and will normally receive human review unless Hong Kong law prohibits disclosure or requires an urgent restriction or asset freeze. This clause does not represent that the Platform is a bank, stored-value facility, money service operator, or other regulated financial institution.

A Teaching Plan is defined and governed by the Platform; it is not a Teacher-created personal course. You must apply at the Teaching Plan and Level level and may be required to submit evidence, a sample lesson, a teaching statement, or attend an interview. You may accept bookings under that plan and level only while your status is approved.

The Platform may approve, conditionally approve, reject, suspend, or revoke eligibility based on qualifications, sample-lesson performance, curriculum consistency, student feedback, complaints, attendance, learning outcomes, training completion, and quality reviews. You must not imply unapproved eligibility or materially depart from Platform objectives, level standards, required content, or learning records.

Platform curriculum frameworks, teacher guidance, learner materials, and quality standards do not guarantee bookings or income. You must maintain timely teaching records and reasonably cooperate with academic review, quality improvement, and required training.

You must enter the designated classroom on time and deliver the duration, service type, and reasonable preparation stated in the booking. You must not shorten, substitute, subcontract, or permit an unapproved person to teach. Booking status, classroom access logs, communications, and recordings may be used to determine whether a service occurred and was completed.

Trial Classes are enabled by default, and you may turn them off in teacher settings. A Trial is a Free Teaching acquisition service and is not attached to a Teaching Plan. A Student is ordinarily eligible for one Trial with the same Teacher in a rolling twelve-month period. You must not evade this rule through duplicate accounts, off-platform arrangements, or false status reporting.

If you decline a confirmed booking, arrive late, do not attend, leave early, or fail to complete the service because of your equipment, connectivity, environment, or conduct, the Platform may return credits to the Student, arrange a replacement, and treat the service as ineligible for payout. Cancellation, no-show, and emergency exceptions are governed by the rule displayed at booking.

You must teach with reasonable care, respect, non-discrimination, and professional ethics and comply with laws applicable to you and the Student. You must not engage in harassment, discrimination, threats, deception, humiliation, sexualized conduct, inappropriate physical or emotional contact, dangerous activity, or distribute unlawful, infringing, hateful, pornographic, or age-inappropriate content.

When serving a minor, you must follow Platform safeguarding and guardian requirements. You must not seek unnecessary private information, ask the Student to conceal the relationship, arrange an unauthorized private meeting, or move communications to a channel that cannot receive appropriate oversight. If you identify actual or suspected harm, exploitation, self-harm, illegality, or immediate danger, stop the inappropriate interaction and report it through Platform procedures; contact local emergency services for an emergency.

You must not provide medical, legal, investment, immigration, psychotherapy, or other regulated professional advice unless you are legally qualified, specifically approved by the Platform, and the service page clearly discloses it. You must not promise a particular examination score, visa, job, investment return, or other result that cannot be guaranteed.

You must not publish, forward, display, or lead any political statement, position, propaganda, electoral mobilization, social-movement call, endorsement of a political party or figure, or political advocacy through a Teacher profile, course material, Platform email, instant message, online classroom, classroom recording, assignment feedback, support interaction, or another Platform Channel. You must not make religious statements, preach, proselytize, recruit, conduct a religious observance, pressure a person toward a belief, or disparage any religious or non-religious position.

If a language, literature, history, or culture lesson cannot avoid reference to political or religious background, you may provide only an objective, neutral, brief, and non-advocacy factual explanation strictly necessary for a stated learning objective. You must not ask or pressure a Student to state a position, conduct a debate, persuade or evaluate a belief, or extend the topic into current politics, religious belief, or social conflict unrelated to the lesson.

You must not initiate or inflame discussion of territory, ethnicity, armed conflict, geopolitics, political parties, social movements, religion, gender, sexual orientation, or another sensitive topic likely to cause dispute. If a Student raises one, remain restrained, stop argument, return to lesson content, and report through the Platform if there is provocation, harassment, threat, or a safety concern.

You bear full corresponding responsibility for your statements, text, images, files, links, classroom direction, and other conduct. If your conduct causes a Student dispute, complaint, public controversy, safety incident, third-party claim, regulatory investigation, or Platform loss, you are responsible, to the extent permitted by applicable law, for the resulting direct liability and reasonable costs. The Platform may immediately end a class, restrict communications, suspend eligibility or an account, terminate the relationship, preserve evidence, and report lawfully.

A Teacher earns a predetermined fixed per-session service fee for each lesson ultimately eligible for settlement, not a live percentage of the Student's payment, subscription price, discount, credit price, or Platform revenue. The current reference table for regular lessons is CNY 85 per session for a Junior Teacher, CNY 100 for an Intermediate Teacher, and CNY 115 for a Senior Teacher. An administrator may adjust future standards only by creating a new effective revision. Unless the Platform expressly specifies otherwise for a particular service type, a Teacher may not set an independent price or require a share of the Student's actual payment.

The Platform may review, assign, and adjust a Teacher level under its then-current assessment standards, taking account of qualifications, teaching experience, instructional quality, attendance and performance records, Student feedback, training or assessment results, and compliance history. A Teacher does not automatically acquire or permanently retain a particular level because of an application, a historical level, or prior lessons. To avoid changing reserved Student credits without the Student's agreement when a Teacher confirms, an existing booking retains the Teacher-level and credit-pricing key recorded when the Student created it; a later level change affects only bookings the Student creates afterward. The per-session amount for that pricing key is the amount displayed or confirmed in writing by the Platform before you accept the booking.

The fixed service fee applicable to a booking is determined when you accept that booking. The Platform may, in response to market, tax, regulatory, cost, quality-management, or product changes, adjust the level standards and fixed payout table applicable to future bookings not yet accepted and will give reasonable notice. Except to correct a clear record or calculation error, an adjustment will not retroactively reduce the fixed service fee payable for an accepted booking that is ultimately eligible for settlement.

The amount paid by the Student, the source of credits, promotions, Starter Credits, or a subscription discount does not automatically increase or reduce your fixed service fee. A Legacy package is a separately organized school-finance arrangement: its completed lessons may count in other teaching statistics but do not enter this Platform's Teacher earnings ledger, paid-completed-lesson count, withdrawable amount, or payout batch. Without written authorization, you must not charge the Student a supplement, deposit, tip, material fee, or any other consideration.

A service enters the billing Teacher earnings ledger and counts as one paid completed lesson only after the Platform verifies completion and identifies no no-show or material performance issue. Each eligible service fee is held for fifteen full calendar days from completion and is not currently withdrawable before the hold ends. A displayed maximum for the next payout date is an estimate calculated by billing from the applicable cutoff and current states, not a promise of immediate receipt.

The ledger base currency is Renminbi (CNY). A Teacher may choose to view CNY, USD, or HKD; USD and HKD are only indicative conversions returned by billing using an administrator-configured FX revision. They do not change the CNY ledger claim, guarantee the final conversion rate or bank receipt, or waive third-party fees. If an indicative rate is unavailable, the interface falls back to CNY rather than displaying an incorrect zero.

The Platform has two nominal payout dates each month: the fifteenth day and the last day of the month. A Teacher may submit a maximum-next-cycle instruction covering eligible income whose fifteen-day hold ends by that cycle's cutoff, or a fixed CNY amount not exceeding the eligible balance at processing. Submission on any day does not cause immediate remittance. Allocated, processing, on-hold, and paid amounts are displayed separately and determined by the billing ledger.

Processing usually occurs within two days before or after the nominal payout date and, exceptionally, may occur up to three days before or after it. For example, the fifteenth-day cycle normally corresponds to the thirteenth through seventeenth and may exceptionally extend by one further day. Public holidays, banks, providers, compliance review, cross-border clearing, or remediation may cause additional delay. End of the hold or entry into a cycle does not guarantee automatic receipt on a specific date.

The Platform may currently use PayKKa or a successor payout and foreign-exchange provider for manual batch processing. An administrator downloads the canonical MPS Excel workbook from a locked payout batch and manually imports it into the third-party platform; the system does not auto-upload or transfer funds. You must provide truthful, complete bank details matching you. Once saved, the interface displays only masked details. Do not reply to ordinary email with full bank details; remediation must be completed only through the secure link in a Platform no-reply notice after signing in.

For a bank-account error or rejection, the Platform may require you to submit complete replacement payout details. New details require review and do not automatically retry a payment. A name identical or similar to a record in OFAC, Dow Jones, or another sanctions, anti-money-laundering, or risk database is only a potential risk signal and normally requires human review; a potential name match must not be circumvented by changing the bank card. If the person is confirmed to be restricted, subject to a valid legal order, or otherwise required to be blocked, the related payout, retry, and export are prohibited. Eligibility always remains subject to identity, tax, payout-account review, compliance screening, refunds, chargebacks, fraud, holds, set-offs, and investigations.

You must review pending, available, paid, held, and adjusted entries in the teacher dashboard and promptly report an apparent error. The Platform may correct a duplicate credit, calculation mistake, incorrect level, service that did not occur, or other clear record error.

Unless applicable law expressly requires withholding or reporting by the Platform, you are solely responsible for all taxes, social-security obligations, insurance, licensing, registration, and other legal obligations arising from your service fees. You must timely provide accurate tax forms, invoices, or residency evidence when requested.

You bear every third-party fee associated with sending a payout to you or receiving it, including payment-processing fees, cross-border payment fees, international remittance charges, SWIFT charges, correspondent or intermediary bank charges, receiving-bank fees, electronic-wallet or payment-platform fees, cross-platform transfer or withdrawal fees, foreign-exchange spreads and charges, return or rejection fees, and fees caused by incorrect or incomplete payout information.

The Platform may deduct disclosed or actually incurred fees before remittance. If a third party deducts a fee within the payment chain, the Platform is not required to gross up the amount you ultimately receive unless expressly agreed in writing. You must select a lawful account able to receive the relevant currency and cross-border payment and bear account restrictions and exchange-rate risk.

If there is a Student refund, payment dispute, chargeback, fraud or abuse review, identity or sanctions check, Teacher no-show, breach, service that did not occur, or reasonable concern that a payout is inaccurate, the Platform may hold, freeze, adjust, reverse, or decline the service fee reasonably connected with the affected service or transaction until the facts and payment status are resolved.

If an amount has already been paid, the Platform may, to the extent permitted by law, set off against current or future service fees an erroneous or duplicate payment, chargeback loss, substantiated refund, third-party fee, or other amount you owe under these Terms and will provide an identifiable adjustment record. If the balance is insufficient, you must repay the shortfall after reasonable notice.

The Platform may consider classroom and communication records, Student statements, payment evidence, and your response and may require you to respond by a stated deadline. A hold is a risk-control measure and does not itself predetermine a breach; refusal to cooperate, destruction of evidence, or false material may be considered adversely.

You expressly acknowledge and agree that, where permitted by applicable law and lawfully accessible to the Platform, the Platform may access, preserve, retrieve, sample, monitor, audit, and review by human or automated means all communications between you and a Student that relate to the Platform services or teacher-student relationship. This includes: (i) email and attachments provided, assigned, hosted, forwarded, or used for Platform business; (ii) messages, groups, attachments, links, and associated metadata in Platform instant messaging (IM); (iii) audio, video, screen sharing, whiteboards, chat, transcripts, AI summaries, and recordings in the online classroom; and (iv) other communication records lawfully supplied by a relevant party during a complaint, investigation, or legal proceeding.

The Platform may conduct this review for Student and minor safeguarding, teaching quality, support and dispute handling, attendance and performance verification, prevention of fraud and harassment, investigation of circumvention or solicitation, service improvement, and compliance with legal and regulatory obligations. You must not assume absolute privacy in Platform Channels or business communications with Platform Students, and you must not delete, alter, defeat retention, or induce a Student to change channels to evade review.

Review data will be handled under the Privacy Policy and applicable law and disclosed only to personnel with a need to know, service providers bound by confidentiality and data-protection obligations, professional advisers, or competent authorities. The Platform will apply reasonable safeguards and retention periods based on operational, dispute, audit, and legal needs. This clause does not authorize covert interception or unrestricted surveillance prohibited by law.

The Platform invests in acquiring, vetting, matching, and supporting Students. For a Student introduced by the Platform, displayed to you on the Platform, booked with you through the Platform, or otherwise connected with you through your use of the Platform, you must not, during your Teacher relationship and for twelve months after your last Platform contact with that Student, directly or indirectly circumvent the Platform, solicit, induce, divert, or assist another person in diverting that Student to obtain paid services identical, similar, or competitive with the Platform services outside the Platform or through another teaching, communications, transaction, or payment platform.

Prohibited conduct includes asking or encouraging a Student to cancel a Platform booking and take a private lesson; providing a personal payment account, external marketplace profile, QR code, discount code, or other method of bypassing the Platform; offering lower prices, extra lessons, or another benefit to move the Student away; soliciting on behalf of another school, marketplace, or Teacher; using Platform information to create a private client list; or helping another Teacher, entity, or affiliate engage in such conduct.

This clause does not prevent your general teaching business unrelated to the Platform and does not apply to a genuine pre-existing Student relationship that you can prove through contemporaneous written records predating the Platform introduction. You must still not use Platform data, confidential information, or Platform Channels to arrange an external transaction. Any exception should be confirmed by the Platform in writing before the external service begins. This restriction protects the Platform's Student relationships, transaction opportunities, trust, safety systems, and commercial investment and applies only to the maximum reasonable extent permitted by law.

If email, IM, classroom recordings, a Student complaint, payment information, or other reliable material reveals or gives reasonable grounds to suspect circumvention, solicitation, harassment, fraud, false credentials, data misuse, or another breach, the Platform may preserve evidence, restrict relevant features, pause new bookings or messaging, temporarily hide the profile, suspend Teaching Plan eligibility, request an explanation or remediation, and hold payouts reasonably connected with the suspected conduct during the investigation.

After confirming a breach, the Platform may apply proportionate measures based on its nature, frequency, intent, Student impact, amount, and prior history, including a warning, required training, content removal, booking restrictions, eligibility downgrade or revocation, Student refund or remediation, denial or set-off of related service fees, account suspension, or termination. Material or repeated circumvention, Student solicitation, harm to a minor, fraud, harassment, or retaliation is a material breach and may result in immediate termination.

These measures do not prevent the Platform from seeking an injunction, damages, restitution, reasonable investigation and enforcement costs, or reporting a matter to a payment provider, law-enforcement or regulatory authority, or safeguarding organization. Where reasonably practicable and consistent with safety, confidentiality, and legal duties, the Platform will state the reason for a measure and provide a route to submit information at legal@mandarinproschool.com.

You may use Student personal data, contact details, learning records, recordings, payment or complaint information, and Platform confidential information only to perform a confirmed Platform service. Without authorization, you must not download, copy, sell, publish, disclose to another person, use for marketing, upload to a personal AI tool, or continue using that information after the service ends.

You must apply safeguards proportionate to the sensitivity of the information, access it only from necessary devices and accounts, not share credentials, and promptly report misdirection, loss, unauthorized access, malware, or another data incident. When requested, you must return, delete, or stop processing information except where law or an existing dispute requires retention.

A Student's personal circumstances, non-public learning performance, family information, and communications are confidential. Necessary disclosure to protect safety, handle a complaint, meet a legal duty, or report suspected misconduct to the Platform is permitted.

You retain rights in original materials independently owned before joining the Platform. For content you upload, send, display, or create in a class to provide Platform services, you grant the Platform a worldwide, non-exclusive, royalty-free licence, sublicensable to necessary technology providers, to host, copy, display, transmit, record, transcribe, translate, and use it to the extent necessary to provide services, conduct quality review, handle disputes, investigate safety, and retain records lawfully.

Platform branding, software, Teaching Plans, curriculum structure, dashboards, templates, question banks, and materials supplied by the Platform or its licensors remain owned by their respective rights holders. Except for limited use necessary to teach as authorized, you must not copy, sell, publicly distribute, reverse engineer, remove rights notices, or use them in off-Platform commercial services.

Where the Platform gives appropriate notice or has another lawful basis, a class may be recorded, transcribed, and summarized. You consent to necessary use of your name, voice, likeness, screen content, and classroom performance for those purposes, subject to the Privacy Policy. You must have appropriate rights for any third-party material you use.

A Teacher has the same applicable privacy rights as a Student and may request access, correction, export, or deletion of personal information through a Platform privacy-rights ticket, support channel, or privacy@mandarinproschool.com. The Platform may verify identity and authority and may redact or exclude material where necessary to protect Students, other Teachers, trade secrets, investigations, third-party rights, or information that law prohibits disclosing.

You may request deletion of your Teacher account through the account-closure function in settings. The request has a thirty-day cooling period during which it may be withdrawn. If there is a confirmed class, safeguarding matter, pending complaint, refund, chargeback, investigation, debt, or another unfinished obligation, the Platform may require appropriate resolution first and may restrict new bookings where necessary.

After the cooling period, the authentication account enters an automatic permanent-deletion process. Account closure does not shorten a service fee's fifteen-day hold or alter the fifteenth-day and month-end payout cycles, make an ineligible amount immediately withdrawable, or extinguish existing payment, refund, chargeback, set-off, indemnity, or other rights and obligations. For an amount ultimately confirmed as payable, the Platform may require you to complete processing through a verified settlement channel.

Deletion rights are not absolute. The Platform may retain for the necessary period settlement, tax, accounting, terms-acceptance, consent, classroom-recording, shared-IM, safeguarding, complaint, dispute, fraud, security, intellectual-property, audit, and legally required records. Other identifiable information no longer required for a lawful purpose will be deleted or irreversibly anonymized under the Privacy Policy, and distributed systems and encrypted backups may require additional rotation time.

When the Platform changes these Terms, a payout policy, communications-review rule, classroom rule, or another policy materially affecting Teacher rights or obligations, it must send notice to your registered and verified primary email address. The notice should conspicuously state a summary, effective date, link to the full policy, and an available method to object, stop accepting bookings, or end the Teacher relationship.

You are responsible for keeping the registered email valid, updating contact details, and reasonably reviewing the inbox and spam folder. Delivery to the registered address without a system bounce is preliminary evidence that the Platform performed its sending obligation. Failure to read the email, a full mailbox, filtering rules, or failure to update an address does not by itself invalidate notice.

To the extent permitted by applicable law, if you do not object in writing or terminate through the stated method by the deadline and, after the effective date, continue to sign in, open availability, accept a booking, teach, use Teacher functions, or request a withdrawal, you are deemed to accept the change by conduct. If you do not reply and do not end the relationship before the effective date, the Platform may apply the agreed presumption that you accept the change; however, silence alone is not the exclusive basis for acceptance where applicable law does not permit it.

If law requires separate, express, or renewed consent for a material change, the Platform will require a checkbox, signature, or other confirmation before applying it. A change to the payout table, fifteen-day hold, payout cycles, or another financial rule applies only to bookings accepted after its effective date or expressly applicable future services and does not, solely by policy update, retroactively reduce a fixed service fee locked when the Teacher accepted a booking and ultimately eligible for settlement.

The Platform may maintain, update, replace, or discontinue features, courses, credit costs, matching methods, quality standards, technical integrations, and payment channels, and may adjust Teacher visibility and booking opportunities for supply, demand, quality, compliance, or business reasons. Such changes do not guarantee compensation but will not, merely because of a future rule change, retroactively reduce a fixed service fee already earned for a completed and ultimately eligible service.

You may stop opening new availability or terminate the Teacher relationship through the Platform process, but must first properly complete or lawfully cancel confirmed bookings, submit required records, address safeguarding issues, and settle amounts due. Termination does not affect rights, refunds, chargebacks, investigations, set-offs, or duties arising before termination.

The Platform may immediately suspend or terminate for material breach, safety risk, illegality, sanctions or identity risk, repeated quality failure, prolonged inactivity, or discontinuance of the business and may otherwise give notice where reasonably practicable. Communications review, non-circumvention, payment adjustments, confidentiality, data protection, intellectual property, liability, and dispute provisions survive according to their nature and stated duration.

You represent that you may enter these Terms and provide the services, that your information and materials are truthful and lawful and do not infringe third-party rights, and that your teaching, communications, taxes, payouts, and data handling comply with applicable law and these Terms. You must maintain any licence, equipment, connectivity, insurance, and safe environment required where you live or provide services.

To the extent permitted by law, you will indemnify the Platform and its affiliates against third-party claims, regulatory liabilities, chargebacks, losses, and reasonable professional costs arising from your illegality or wilful misconduct, gross negligence, infringing materials, tax or licensing duties, data breach, Student harm, circumvention transaction, or breach of these Terms. This does not extend to the extent caused by the Platform's own fraud, wilful misconduct, or liability that cannot legally be excluded.

The Platform provides technology and matching services on an as-available basis and does not guarantee uninterrupted operation, Student attendance, booking volume, a particular income, or a teaching result. To the maximum extent permitted by law, the Platform is not liable for indirect, incidental, punitive, or consequential loss. No limitation excludes fraud, wilful misconduct, death or personal injury, or another liability that law prohibits excluding.

These Terms are governed by the laws of the Hong Kong Special Administrative Region without excluding rights or obligations that apply mandatorily. Before commencing formal proceedings, each party should send written notice to legal@mandarinproschool.com stating the facts and requested remedy and allow a reasonable opportunity for good-faith discussion, except for urgent injunctive relief, Student safety, evidence preservation, or a statutory deadline.

If a provision is unenforceable, it will be narrowed or interpreted to the extent permitted to most closely achieve its lawful purpose, and the remaining provisions continue. Failure to enforce a right immediately is not a waiver. You may not assign these Terms without written consent; the Platform may assign its rights and obligations in a reorganization, financing, merger, acquisition, or business transfer.

These Terms, the policies expressly incorporated into them, and an effective written addendum are the entire agreement concerning Teacher services. The English and Chinese versions are intended to state the same rules; if an inconsistency cannot be reconciled, the English version controls to the extent permitted by law. You should obtain independent legal, tax, and financial advice before accepting.